FTC sues Uber over difficulty of canceling subscriptions, “false” claims



Several tech executives attended the president’s inauguration ceremony, and Amazon founder Jeff Bezos and Meta founder Mark Zuckerberg have held meetings with the president at the White House in recent months.

Efforts to gain favour with the White House have not led to a softer stance on antitrust actions under Ferguson, who Trump named to lead the FTC and who has accused Big Tech of censorship. He has signalled that he will sustain the crackdown on the industry unleashed by his predecessor Lina Khan.

“The Trump-Vance FTC is fighting back on behalf of the American people,” Ferguson added, referring to US vice-president JD Vance.
Lawyers for the FTC in court filings said Uber falsely claimed users would save roughly $25 a month through the $9.99 service, but did not account for the cost of the subscription in its calculations.

They added that Uber made it difficult to cancel the service, requiring users to take at least a “dozen different actions and navigate a maze of at least seven screens, if they guess the right paths to use.”

Uber said: “Uber does not sign up or charge consumers without their consent, and cancellations can now be done anytime in-app and take most people 20 seconds or less.”

The FTC under former president Joe Biden’s administration brought a lawsuit against Amazon over its Prime subscription service. That case is due to be heard later this year in Seattle.

The FTC sued Uber during Trump’s first term over claims the ride-hailing app mishandled personal data and “exaggerated earnings” for prospective drivers. Uber settled both lawsuits and paid a $20 million settlement to provide refunds to affected drivers.

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